Download and install the latest drivers, firmware and software. Updating the docks seemed to resolve the issue. The one thing that really bugs me is the pure design of the docks - Most of our users have two screens but not necessary new ones and so one VGA, HDMI, and Mini Display Port is not really sufficient - We've had to buy an awful lot of Mini Display port to VGA/DVI. I experience no issues with my Dell XPS 15 9510. I have a WD19TB and mine has rarely ever kicked the fan on. Tyler Durden "I know this because Tyler knows this". latitude vs inspiron what is the difference ? Dell is coming out with a new generation of docks soon though, and supposedly it's going to be a bit easier to update them, but I'll wait and see. Issue Resolved, If still under warranty, click the "Get help now" icon on the right to start a live chat session.Find your Service Tag. 2. Theres simply not a great way to do this, but there are a couple of ways. We have hundreds of the old style docks in our company and now we're going to have to make them all obsolete as we roll out replacement machines. you can quickly and easily update your firmware without rebooting your dock. They have gotten this exact feedback from pretty much all their customers though, especially the large enterprises, so it's not like they don't know. We later had a conference call with Dell, which basically confirmed were out of luck if we want to do any sort of management of WD15 firmware reliably, consistently, and with no user interaction. not exactly cheap but your only option if you need a Thunderbolt4 dock with 130W power delivery. The dock also randomly has a headphone out socket, although I like to drive my sound through a USB sound card and S/PDIF anyway. I actually moved on to a different career and haven't been monitoring this. There is also no power button, so you'll have to open the lid turn on your laptop and close it. Wow, that's very informative. These new USB-C docks are such shit. I confirmed this, but then asked about the following realistic situations: If the firmware update is ran silently, is the updated firmware cached in the dock somehow and applies the update sometime (days or weeks?) Recognizing that Dell has no strategy on updating WD15 firmware, I came up with my own strategy, and this relies heavily on SCCM. Go to Solution. "DellDockFirmwarePackage_WD19_WD22_Series_01.00.24.exe". Likely will let you update your WD19 to a WD22TB4: https://www.dell.com/en-us/work/shop/dell-thunderbolt-dock-wd22tb4-module/apd/470-afit/pc-accessories, "Swappable module lets you upgrade with ease to meet the needs of your IT environment.". I got escalated within Dell again, and I posed these questions: - At what point do you apply the reboot for the firmware to take affect? The last two bios updates Ive downloaded have had names of: -DellDockingStationFwUp_1.0.4_IE_03222018.exe, -DellDockingStationFwUp_1.0.0.8_20161220_WD15.exe, However, the Dell Inventory Agent reports to SCCM that the updated WD15 version is. We've moved to task sequences to deploy new builds of Windows 10 annually and during the process we check all software is on the latest version, laptop drivers are up to date and displaylink drivers/firmware is updated. The displaylink drivers have a whole list of issues related to when new builds of Windows 10 come out and the solution 9 times out of 10 from dell is to update the laptop drivers and firmware. The dock firmware update package contains utility and firmware for updating the dock components. Edit: Sorry, I just realised this is the SCCM sub and not sysadmin - I didn't mention anything to do with SCCM at all. According to the agent I spoke to, the WD22TB module is not compatible with the WD19TB (and presumable WD19TBS). Do we think they'll do a USB4 full refresh? Im in the market. They're identical to the ones before them, they just don't have the TRS and TRRS ports. Followed by I understand where youre coming from, but. Tyler sounds very specific and in no way generic. Steps 1. That drives my creazy over time. Reconnect the AC adapter connection to the WD19 dock. We have fell out hear every week to replace mobos. As for a successor to the S series, I don't know. The Lenovo laptop has USB-C 3.2 Gen 1, not Thunder Bolt, The other odd thing is that when I check the firmware in (K)ubuntu 22.04, the firmware says Current version: 01.01.00.03. -Higher likelihood of failure (possibly bricking a device?) Rerun the WD19 dock firmware update. No problem, and glad I could help! Once the package runs, youll notice that it writes a log to a fileshare. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The fan fair is where strangers come to thank you for all your hard work, and get GNOME stickers . Create an account to follow your favorite communities and start taking part in conversations. This update also required a reboot to complete. You mean the fanfare of trumpets when a company makes a big deal over something. Donating 5 minutes of your time to help the LVFS, unveiled their new range of docking stations. Yes, I'm pretty new to this "reddit" stuff. You think theyre going to follow the directions Dell listed above? The dock firmware update package contains utility and firmware for updating the dock components. piece of firmware on an external device. I've also had an issue where one user cannot use the USB ports on the docking station - I spent a good hour on the laptop doing all the driver updates (including the docking station ones) but no luck. I had used it for half a year without issues whatsoever. charging the dell will charge your laptop at 130W the other does a max of 90W so you'll have to keep your dell charger plugged in as well. I made the above query a requirement before even kicking off the SCCM Package. But yes by the looks of, people can take the cheaper option and just replace the module :). The following topics describes the process to upgrade the WD19 series docking stations. Push out the Dell Inventory Agent to laptops. does not apply at all, User tristan.braun uninstalled and reinstall the firmware drivers and stated-disconnected all devices, switch off everything, rebooted everything,connected all devices and currently it sounds like, that there is no "noise-spinning" anymore. The "S" series is the successor (WD19S, TBS, DCS). Yes, it will work with non-Dell machines (including firmware updates!). First i thought, it is my XPS15. It's driving me booloo. 0: description:Wired Dock EC Current Version:01000010 : New Version:01000010, 4: description:Wired Dock USB PD Current Version:00010108 : New Version:00010108, 5: description:Cable USB PD Current Version:00000312 : New Version:00000312, Firmware version is not newer. But did you deploy the firmware silently to 50 other laptops that are in use by real people? This journey started while trouble-shooting some performance issues with dell 7389s and 7390s, which also happen to use the WD15 docking station. Then I guess we can buy the TB4 module and put it on the WD19TB? New Dock EC is found. Update: Looks like a new file update from yesterday suggests the Firmware is unified for these. Create SCCM Package for Firmware. This is confusing because the WD19TB was marketed as 'upgradeable' in the future, with the same swappable design of the WD22TB. Command line options . Richard has three main areas of interest on the free desktop, color management, package management, and power management. with more user involvement. Press J to jump to the feed. Connect the AC Adapter with dock first then connect USB Type-C cable to the computer. Dell replaced the motherboard and no luck. #IWork4DellFind your Service TagIf still under warranty, click the "Get help now" icon on the right to start a live chat session. https://www.dell.com/en-us/work/shop/dell-thunderbolt-dock-wd19tb-module/apd/450-aimx/pc-accessories, https://www.dell.com/en-us/work/shop/dell-thunderbolt-dock-wd22tb4-module/apd/470-afit/pc-accessories, https://www.dell.com/en-us/member/shop/dell-thunderbolt-dock-wd22tb4-module/apd/470-afit/pc-accessories?ref=p13n_ena_pdp_vv&c=us&cs=6099&l=en&s=eep#overview_section, https://dl.dell.com/content/manual19874390-dell-thunderbolt-dock-wd22tb4-user-guide.pdf?language=en-us&ps=true. Even if you connect both USB-C ports to Macbook, it is still recognized as single . WD19DCS works only with Dell Precision 7X40/50/60/70 series. The only difference between the current WD19 series docks is this module. It also works on my ThinkPad, but I dont know if thats by accident or if its actually been tested with that. f. Update status is displayed above the payload information. FYI: HP Docks are no better. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Basically both unusable with the Lenovo S540-13iml laptop, but seem to be OK on the Dell XPS 13 7390. Yeah I'm not a big fan of these WD15s. Given the fact that the dock firmware can only be upgraded while connected to the dock and with a reboot. Another thing to make things worse, we were missold the wrong equipment: We use Latitude 7280s so have 130w WD15s for these but we also have Precision 7000 laptops - These are a lot more powerful laptops and we were told they need 180w WD15s. (For reference: https://www.dell.com/support/article/us/en/04/sln301970/dell-wd-15-dock-bios-drivers-installation-guide?lang=en ). Ive also been working with another OEM on their next generation of docking stations. Dell Performance Dock - WD19DCS NOTE: Before the cable module is replaced on these models, the dock firmware must be updated to the latest version available for WD22TB4 at www.dell.com/support. So good to see vendors supporting Linux like they should. However the file that I used for the update was DellDockFirmwarePackage_WD19_WD22_HD22_Series_01.00.09.exe, so not sure why there is a difference in the firmware version there. Ive had a WD19TB for a few months, and it seems to work fine; you can plug one thunderbolt cable into my XPS 13 and it turns it into a workstation, driving two screens, connecting me to wired Ethernet and connecting all my USB stuff. Curious to the issues you were seeing which has required this firmware update? Looking in our logging server, we were getting a ton of errors revolving around the network driver. Dell docking station firmware update 7. b. WD19 firmware version checking: chrome://system output in browser. Update clearly isnt applied and has to be re-pushed. Yes, sending out a task sequence to update everyone's BIOS to the latest is a good strategy and something I did as well. I never understood what the difference was between the WD19TB and WD19TBS. TitRiot Additional comment actions. Do you know if this dock also works with non-Dell machines? Upgrade the cable module to Thunderbolt 4 The following docking stations are compatible with Thunderbolt 4 cable module as on the Dell Thunderbolt Dock - WD22TB4: Dell Performance Dock - WD19DC 6. 3. Those things never worked right for us and we quit selling them to our clients eventually as we had so many RMAs. The firmware update process on Dell WD15 docking stations suck. WD19TB Docking Station issues after firmware DellDockFirmwarePackage_WD19_WD22_HD22_Series, Dell Precision Mobile Workstations Support Forum, https://www.dell.com/support/home/en-uk/product-support/product/dell-wd19tb-dock/drivers. So, no RBU. Linux operating system: This firmware update has both the update tool and binary assembled in a single package. 01.00.24, A07, the fan is constantlyspooling up and down disconnected all devices, switch off everything, rebooted everything,connected all devices and currently it sounds like, that there is no "noise-spinning" anymore. As of 30 seconds ago, I have the answer. I assume it's 20V and 6.5A, not 26V and 5A. Dell Dock WD19/WD22 Series Firmware Update Utility This package contains the firmware update for Dell Dock WD19 series and WD22TB4. What do you currently use? He now works for Red Hat in the desktop group, and also manages a company selling open source calibration equipment. Tyler said that we could simply run the firmware WITHOUT all the manual interaction, and we could run it silently. I have contacted Dell Support and they sent me a new WD19TB which seems to have the same firmware as above, and it behaves exactly the same as the old WD19TB. We were then escalated to someone who (well call him Tyler) deals more with deployment and management for enterprise, with specific emphasis on SCCM. Through some trouble-shooting and testing, I created this query, which seems very consistent: SELECT * FROM Win32_NetworkAdapter WHERE ServiceName = 'rtux64w10'. In other words, it functions as a USB-C display out only and I use the ports at the end (on the module) for TB 3 or 4? I then include a reboot step. But it seems that was not the issue. after updating to firmware version01.00.24, A07, the fan is constantlyspooling up and down "Improved the dock fan control behavior to reduce the fan noise." The update seemed to have gone fine and the docking station works fine as far as I can tell, on the Dell XPS 13 7390. He is the maintainer of GNOME Software, PackageKit, GNOME Packagekit, GNOME Power Manager, GNOME Color Manager, colord, and UPower and also contributes to many other projects and opensource standards. If we want to use Precisions on WD15 docks you have to plug it into the dock and then use a second power adapter to get enough charge into the machine for it work at full capacity We're now doing a massive recall at the Supplier's expense. Very solid intel here! When I updated the firmware manually on the machines I was trouble-shooting, the message listed a quite lengthy and hands-on process to complete the Firmware update: Remove the USB Type-C Connector of the dock from the computer. How can I feasibly report on this?. I truly appreciate all of the time you have saved me by putting in the time to troubleshoot. ), DellDockingStationFwUp_1.0.4_IE_03222018.exe /s /l="\\Fileshare\%ComputerName%.log" /p=YourBiosPassword. I have a Lenovo Yoga Slim 7 14ARE05, running Windows 11, on which the external monitors keep connecting and disconnecting every few seconds. Some significant caveats on the Dell Inventory Agent. I wouldn't be surprised if it's the same dock but with the ThunderBolt4 Module attached instead of the ThunderBolt3. I then had to figure out a way to validate if the computer was actually attached to the dock. Hipatrickdevnl. However I had done the firmware update to DellDockFirmwarePackage_WD19_WD22_HD22_Series_01.00.09.exe on a Dell XPS 13 7390, to avoid any issues with firmware updates. On the UserGuide, it says you can:https://dl.dell.com/content/manual19874390-dell-thunderbolt-dock-wd22tb4-user-guide.pdf?language=en-us&ps=trueUpgrading your WD19 docks. I wouldn't be surprised if it's the same dock, The docks are slightly different - the new WD22TB4 has 2 TB4 ports on the back of it. Certainly not great, but it will give you some insight. Yep I bet it did work for you. Theres no use in even starting the task sequence if the dock isnt attached. The fan never bothered me but I hope this fixes the HBR2/HBR3 lanes issue and gives us 2x 4k60 for all existing TB laptops without having to swap cables when you have a mix of HBR2/HBR3 devices. I appreciate you sharing your experience and feedback on that. . when the laptop is rebooted when physically attached to the dock? It's a shame though that the dock and Lenovo used to work nicely before and the most recent firmware from Dell broke that and even though I own all my devices, bought and paid for, I am not allowed by Dell to revert the dock to the older firmware which used to work fine. Back to Top Moving to a new job, current job wants notes on SCCM. When I want to run away, I just unplug one thing and my workstation turns back into a portable laptop. The update seemed to have gone fine and the docking station works fine as far as I can tell, on the Dell XPS 13 7390. Since I didn't see anything listed on the listing for the module (https://www.dell.com/en-us/member/shop/dell-thunderbolt-dock-wd22tb4-module/apd/470-afit/pc-accessories?ref=p13n_ena_pdp_vv&c=us&cs=6099&l=en&s=eep#overview_section), I chatted with support. Although the dock is one physical thing, internally its made up of different components and subsystems, all with slightly different quirky flashing protocols. Dell Dock WD15 can support 3 displays, and the WD19 can support 2. Following up to see if you are able to post a video of the loud fan noise so that we can hear it and resolve the issue. improwise 2 yr. ago. Press question mark to learn the rest of the keyboard shortcuts, https://www.dell.com/support/article/us/en/04/sln301970/dell-wd-15-dock-bios-drivers-installation-guide?lang=en, http://en.community.dell.com/techcenter/enterprise-client/w/wiki/7536.dell-command-update-catalog. -Most users will reboot a computer during windows updates when theres a clear message that reads, Please Wait. If the above condition is True, the package will run. Every Precision user was getting a "This dock isn't giving enough power" warning which they didn't really bother to make us aware of. 6 Dell docking station firmware update. If you already have fwupd 1.2.5 or later installed on your system, you can fetch update directly from the Linux Vendor This all said, it does seem like you should be able to push an update to the dock, the dock stores the drivers and installer, then future devices to dock at the device should receive the update. Plus, with . This work can of course piggy-back onto the composite feature when there is hardware ready for test. WD19 Dock Ec Firmware is up to date. I have the Dell Docking Station WD19TB. Get drivers and downloads for your Dell Dell Dock WD19. With better DSC implementation even 3x 4K should now be possible with Intel 11th gen Tiger Lake / 12th gen Alder Lake laptops. Since our laptops are the 72 ultra book series, on the old docks it meant we had to either buy an expensive piece of plastic to go on the dock to fit the laptop properly otherwise it takes you forever to click your dock back into place due to the proportion of your dock being off versus the ultrabook. Using components firmware versions. -What if user receives silent update, undocks to go to a meeting, shuts down, then re-docks? drivers license generator; healthstone item id; old wood stove brands list; Fintech; she slept with her ex after we broke up; biology teks 2022; the union obituaries; domain and range problems with solutions - Do you apply After hours? Wait 30 seconds. Recommended Find the best download for your system Main Differences Between Dell Dock WD15 and WD19. G Series Gaming Laptops; 2-in-1 Laptops; Alienware Laptops; Desktops. Everything was working ABSOLUTELY fine on the Lenovo and the Dell, up until I did this firmware update last week. Not sure about your user base, but I certainly wouldnt want to force our users to follow this process. We have received the required details. View all posts by hughsie. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. So the question that I now have, is: Is it possible to downgrade the firmware at all? The unofficial subreddit for Dell Technologies. We do our Dell updates through Command Update so no idea what happened but my next step is to get the machine back and completely reimage it. Reporting WD15 Firmware versions is just as much of a goat rope as it is to deploy. In my opinion theyre about 9 months behind Dell at this point, so I guess if you want a docking station thats supported on the LVFS you know what to buy, Richard has over 10 years of experience developing open source software. We have a mobile device, physically controlled by an end user, that is updating a (critical?) Version: 1.0.0.4. That's because you have TB16s. Got to admit, Im in the same boat as you and would be curious to understand the issues OP experienced to arrive here. The flicker on/off issue happens A LOT more on Windows 11 on the Lenovo laptop, and only a few times so far in (K)ubuntu 22.04 on the same laptop (dual boot setup). The TS4 can't do 130W charging and only supports 2 displays from what I know. All things System Center Configuration Manager Dell usb-c docking station with a laptop without usb-c, Dell XPS 9560 ThunderBolt Firmware Update Error.
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