"local": "+15553104554" Activate the tactics that deliver your clients' best calls and form submissions. when retrieving Trackers with Advanced Call Flows the format described below will Only Account Administrators can perform this action. Server time when the form was submitted. The above command returns JSON structured like this: This endpoint returns a paginated list of all calls in the target account. The link is intended for playback in a client browser or downloading the file to your own storage mechanism. 1. The name of the search engine. The above command returns a JSON object like this: You can use the API to create a single integration trigger for each integration. Calls and other activities are tracked within the context of a company, and reports can be aggregated across all tracking numbers within a company. CallRail helps data-driven marketers measure the performance of their campaigns by providing multi-channel call attribution. "last_name": "Belcher", How many calls to return for this request (default 100, maximum 250). "call_flow": { "swap_targets": ["7704761456", "7705551234"], At least one parameter must be provided to obtain number(s). CallRail software has been a great solution for our agency but in addition the people at CallRail have offered top notch support along the way. Pros. You can use the API to add a Tag or a Note to a form submission, to set the form submissions lead status, or to add a monetary value to the form submission. fields from previous form submissions. See Retrieving a Single Call for details. Whether or not the phone number has been verified in CallRail. The customers location, formatted as City, ST. The Updating a Call endpoint has been enhanced to allow for edits to Customer Name, and setting Spam status to true to mark a call as spam. Note that getSwapNumbers immediately returns the current list of known swap replacements, which This endpoint returns a paginated array of summary emails within the target account or company. The response is a JSON structured object containing message details, and may include the two most recent messages for an existing conversation. }, We have added support for updating form submission data via the Updating a Form Submission endpoint. "campaign_name": "Summer billboard campaign" Call Rail uses a Dynamic Call Insertion method of tracking direct calls. An array of JSON objects containing total counts of requested time series data, ordered and grouped by date. The "changes" key will then contain an array of the fields modified. * an expected display format for your locale. An integer representing seconds should be passed. Possible values are paid and organic. Any notes that have been attached to the call via the CallRail dashboard. Boolean denoting whether or not this is the first form submitted by this visitor. The URL that referred the caller to your website. The keywords the visitor searched for, if available for calls placed to Website (Session) trackers. Return summarized Form data for an Agency or for a Company. The name of the tag formatted for display. "pool_size": 4, API responses will only include data pertaining to the users API key. ", If part of a page should not be processed for phone numbers, you can tell swap.js to ignore it by adding a data-calltrk-noswap attribute. Page number that should be returned for this request (the first page is 1). Any text notes to associate with this call. "area_code": "555", Company Email hello@forty4hz.com Contact No. The users. A value of mobile_ad_extension" means that this number will be shown in a Google Ads Call Extension for call-only campaigns or campaigns targeting mobile devices. Ryan O'Connor. A short representation of the scope (either Company or Account) for which this email is configured. A temporary URL or permalinkpointing to the audio file of the recording in MP3 format. Try to access to the network folder from the machine via Explorer to check if the folder can be accessed. You cannot remove spam status via the API. The individual attributes of integration triggers are additive; that is, creating a trigger for first calls longer than 10s will only trigger integrations for calls that match both attributes. This endpoint will remove the specified summary email, which unsubscribes the user from future deliveries. }, This endpoint updates a tag object in the target account. Nicepage 4.18: September 14, 2022 - Simplified Custom Domain Assignment And More. Option to override the original source when a visitor arrives on a landing page containing a given param. } When creating a Webhooks Integration, the fields below may be provided in the config object. Type of tracker to create. For, Unprocessable Entity The server cannot or will not process the request due to something that is perceived to be a client error (e.g., malformed request syntax, or invalid request parameters), Too Many Requests The User or Agency has sent too many requests in a given amount of time (See. 4. When successful, the HTTP response code will indicate 201 CREATED. No Content The server successfully processed the request and is not returning any content. Go intosettings -> integrations -> select the CallRailIntegration. The primary difference between Post Call Webhooks and Outbound Post Call Webhooks is that it is sent only after an outbound call has completed. The customers country, based on the area code of their phone number. These notifications can be sent via email, text or desktop alerts. The post-call webhook executes after an inbound phone call has completed and its recording and transcription have completed and attached. There are four types of webhooks for calls: Additionally, there are webhooks for Text Messages and Form Submissions. This is useful if you wish to show the original number on part of the page, or to improve performance given a page with large sections that do not contain any phone numbers. Your endpoint should respond with a HTTP status code of 2xx to indicate that the data was received properly. Whether or not this tracker is configured to send and receive text messages. Ensures results contain integrations belonging to a single company. A value of "google_ad_extension" means that this number will be shown in a Google Ads Call Extension for campaigns targeting desktop and mobile devices. "form_submission": { When updating a form submission, the following fields may be included in the request body. { "error" => "You do not have permission to perform the requested action" }. Since integration triggers reduce or scope the data for external integrations, they must be associated with an existing active integration. The name of the call source formatted for display. An ID indicating which company the message belongs to. Whether or not the notifications will be sent via email. Set to true to invert the matching rules. "field_names": ["field_1", "field_2"] If there are other specific fields on your form that youd like us to exclude, this endpoint allows you to "company_id": "COM8154748ae6bd4e278a7cddd38a662f4f", Go to Make and open the CallRail module's Create a connection dialog. 4. For example, the post-call webhook will contain the call duration, whether the call was answered, and a link to the recording (if applicable). "user_id": "USR8154748ae6bd4e278a7cddd38a662f4f", All Call Source objects will have the following: A value of "all" indicates that all online traffic will see the number The frequency defines how often to send the summary email. The maximum duration in seconds that will activate the integration trigger. Read documentation Vulnerability Disclosure Program "replace_tracking_number": "+14044556789", The lead status that will activate the integration trigger. gclid and fbclid fields will return the most value associated with the call, even if the first touch milestone is a source other than Google Ads or Facebook Ads. but is null or a blank string, the field will be cleared. One of google, yahoo, bing, or all. Total number of calls in summary criteria range. This endpoint returns a paginated array of tags within the target account. Most endpoints support a maximum of 250.). "call_flow": { Unique identifier for the person associated with the form submission. Passing. */, /* Use the result to fill in the tracking phone number ourselves. Home / Integrations/API / Integrations / CallRail Integration and Direct Call Tracking. Session trackers serve one number from a pool of tracking numbers to website visitors, } The customers name, as reported by Caller ID. To assign a color to a Tag, youll select one of the color names from the table below to set as the value of the color object. Calls on or after this date will be included. Example: [https://example.com/pre-call.php, http://zapier.com/zaps/123]. The above command does not return any response data. "sms_enabled": true, Forbidden The server understood the request but refuses to authorize it. local area codes when available. This webhook sends information gathered from the form submission, including all recognized form fields. The URL for the CallRail tracking script for this company. Retrieve aggregate call data for an account or company, grouped by date. -->, Requests data from a target resource. Call Tracking - starting at $45/month . Managers can manage numbers, forms, and integrations within their companies. If null, this notification applies for all agents. object will be returned in the same format as described above: If an error occurs, no company will be created and the response code will be 4xx or I used to bullseye womp rats in my T-16 back home, theyre not much bigger than two meters. Unauthorized The request has not been processed because it lacks a valid API key for the target resource. The token is used with the request payload to generate a hash signature that is passed as a request header in the webhook request. Form Submission webhooks send whenever a form is submitted to your website. Unique alphanumeric identifier for the text conversation. }', "https://api.callrail.com/v3/a/{account_id}/integration_triggers.json", "https://api.callrail.com/v3/a/{account_id}/integration_triggers/{integration_trigger_id}.json", '{ Total number of calls that were missed in summary criteria range. A basic call flow may play either a text or recorded greeting before routing the If you expect that your application will require more requests, please contact our support team. v3/a/{account_id}/integrations/{integration_id}.json. Whether or not the user is active or disabled. searched. Well then store the visitors source in a cookie so theyll continue to see the same tracking number each time they return to your website (unless our JavaScript is removed). An array of values to look for in the landing page URL. "min_duration": 1, "http://cdn.callrail.com/v3/a/297251749/calls/444941612/recording", "https://api.callrail.com/v3/a/{account_id}.json", "https://api.callrail.com/v3/a/{account_id}/calls.json", "https://api.callrail.com/v3/a/227799611/calls/111222333/recording.json", "https://app.callrail.com/calls/111222333/recording?access_key=3b91eb7f7cc08a4d01ed", "https://api.callrail.com/v3/a/{account_id}/calls/{call_id}.json", "https://api.callrail.com/v3/a/{account_id}/calls/{call_id}.json?fields=keywords_spotted", '{ "frequency": ["monthly", "weekly"], Indicates whether or not this tracker can support text messages. A link CallRail URL to the audio file of the recording in MP3 format. }', "https://api.callrail.com/v3/a/{account_id}/trackers.json", "This call will be recorded for quality assurance", "https://api.callrail.com/v3/a/{account_id}/trackers/{tracker_id}.json", '{ * For performance reasons we can instruct swap.js to only look at CallRail is a leading marketing analytics platform that empowers businesses to understand where their best leads are coming from through call tracking . If left blank, Account summary email settings will be fetched. }, CallRail includes a Signature header to verify that the request your server has received is valid. date_range: See Filtering by Date for more info. } "outbound_greeting_recording_url": "http://www.test.com/greeting.mp3", A company is comprised of Source Trackers, Session Trackers, and a set of Users. This field will be, The URL for the CallRail tracking script for this company. CallRail will attempt to This webhook sends the call object in the POST body, formatted as JSON as specified in the call endpoint. Grapher is intended for anyone who wants to see an example of how to consume CallRails API. Contains the URLs of two images representing the volume of the call over time. Welcome to the documentation for v3 of the CallRail API. Tracking phone number used to send this message to the customer. For outgoing messages, whether the message was successfully sent (, The CallRail user who sent the text message. may or may not include replacements for all queried numbers. Whether or not notifications will be sent via email. The direction of the text message sent to or received from the customer. This method accepts an array of phone numbers (formatted as 10-digit numbers with no separators), When successful, the HTTP response code will indicate 201 CREATED. If the tracker has been disabled, this will be the date and time at which it was disabled (UTC, ISO 8601 format). "replace_tracking_number": "+14044556789" Note that this can also be used as a catch-all setting. Can be one of daily, weekly, or monthly. Source Tracker - Source trackers associate a single tracking number to a certain set of your customers based on how they found the number. Tags are labels that can be applied to help sort and categorize your calls, form submissions, and text messages. You can use the Notifications and Summary Emails to manage notifications and summary email subscriptions for email-only users. Because the pre-call webhook executes before the call is connected, it contains less information than the post-call webhook. For example, you can create a call tag named Online Ad Campaign Confirmed Appointment and automatically apply it to calls with a source of Google Ads, when the caller says the phrase make an appointment.. The unique id of the source the call belongs to. For legacy purposes, some additional fields are returned in the JSON and in the GET request line, but new implementations are strongly encouraged not to rely upon parameters other than the ones currently documented. The newly-created Company The total number of objects that fit your query parameters. Keys are boolean switches for, A short representation of the user referenced by. Each endpoint that supports filtering will describe the possible filters. "max_duration": 11, The password used to log in to CallRail prior to password change. Choose the company where you'd like to port the number. obtain a phone number in the same area code as the provided number. If your computed signature matches the header that CallRail sends, the request is valid! Call Notifications- CallRail can send you custom notifications about specific interactions with calls, like missed calls, voicemails, first-time callers, or calls matching a specific tag. If you need assistance, please refer to CallRail's Company Configurations documentation, submit a ticket or contact their support team at 888-219-2787 for further instructions for segmenting your data. The dates are displayed in ISO 8601 format. Attempting to do this will return the following error message. Similarly, anyone who has your API key can use that key to access or modify any data you have control over. Field Selection is available for the following Summary Data Response fields in the table below. For notification records configured for calls, the alerts can be further filtered by type of call. Must be a valid 10 digit US or Canadian number. If not specified, this notification is not limited by agent. NOTE: Please keep in mind that every call answered is considered a Call sale in Hyros. If youre an administrator for your CallRail account, you can create a set of tags that apply to every single company in your account. ken rich stackers. "company_id": "COM8154748ae6bd4e278a7cddd38a662f4f", Note: The customers phone number this message will be delivered to. Click Your Account Name > My Profile > API Keys > Create API V3 Key. A transcribed copy of the the conversation or voicemail message, if available. Industries . If it is included Your CallRail Account can include multiple Companies. The CallRail signature is computed with an HMAC digest of the content of the request. These API keys are scoped to individual users, and have access to the same data as the user who created the key. Find the CallRail Account section below and fill out the fields. An array of types of Google Search to be handled by this tracker. Must be a number in the pool, in e164 format. "source": { For example, If provided, show results for a specific call direction. The Call Source object describes the type of website visitor who will see this tracking number. A list of telephone numbers configured to dynamically replace with a tracking number. 1-1000+ users We recommend migrating to use the submitted_at field. ", "Take these two over to the garage, will you? The integration trigger is scoped to the tracker ids present in this array. }', '{ order. How Transcriptions Work Part of our recently announced Conversation Intelligenceoffering, Transcriptions provides message at a glance. The customers name with certain values stylized for display. Phone call transcription requires a subscription to a Conversational Intelligence plan. This endpoint will delete a tag. Calls on or before this date will be included. An object describing the attributes of the integration associated with the integration trigger. This endpoint creates a session tracker within the target company. JSON (JavaScript Object Notation) is completely language independent and uses human-readable text to send data objects consisting of key-value pairs. You can view the integration operation results for each execution in the Run History. A descriptive name of the Caller ID formatted for display. The name of the Custom Form responsible for the form capture, where applicable. The account info can be added by going to Manage > Settings and clicking on the Integrations in the top bar. The tracking number will persist for the visitor even The landing page URL that will trigger this number to be served. Message body being sent to the customer. "min_duration": 10 The contents of the form submission, broken down by form field. If provided, the time of the call that was originally scored as a good lead. but is null or a blank string, the field will be cleared. The CallRail API accepts date filters in one of two formats: either a standardized date range, or specific start and end dates. The email address the user will use to log in to CallRail and receive call or text message notifications. Sorting is available for the following fields: Filtering is available for the following: When successful, the HTTP response code will indicate 200 OK. Field Selection is available for the following fields. The URL for a stand-alone recording player for this call, if available. The above command return JSON structured object like this: This endpoint returns a paginated array of all form submissions associated with the target account. This can be overridden for specified API requests by including a time_zone parameter. This is assigned by the CallRail app. If provided, only return calls made to specific Trackers. }, This is the most common use case for toll free numbers. Request any phone number in the 303 area code. If an error occurs, the response code will be 4xx or 5xx and include: "http://app.callrail.com/calls/227799611/recording/redirect?access_key=3b91eb7f7cc08a4d01ed", "http://app.callrail.com/calls/227799611/recording?access_key=3b91eb7f7cc08a4d01ed". "type": "Webhooks", Code can be found here. You can do this by going settings -> Tracking -> Numbers, then selecting create number. Specify which data to return in request. To track all website visitors regardless of source, specify the string "all" in place }', "https://api.callrail.com/v3/a/{account_id}/companies/bulk_update.json", "https://api.callrail.com/v3/a/{account_id}/form_submissions.json", "http://www.uptowndental.com/overview?adposition=1s3&matchtype=b&network=g", "http://www.uptowndental.com/contact?adposition=1s3&matchtype=e&network=g", "http://www.google.com/aclk?q=default plain test", "http://www.uptowndental.com/contact?network=g", "http://www.uptowndental.com/pricing?network=g", '{ We have made changes to the API to more closely mirror the data that is displayed in the activity logs and in our reports. The full name of the user formatted for display. What level of access the user should have to your CallRail Account or Companies. See the Terminology section for more info about source trackers. The name of the call source formatted for display. "append_tags": true If the verification phone call is missed for any reason, a new POST request will need to be made in order to initiate the verification process again. JSON array of all companies the user is associated with. If no inventory Whether or not notifications are enabled for incoming text messages. This includes details like call outcomes and marketing attribution information like source, campaign, and Google Ads click ID. By Alexa's traffic estimates callrail.com placed at 2,874 position over the world, while the largest amount of its visitors comes from United States, where it takes 6,221 place. When the user is created, an email will be sent to them with a prompt to set their password. We have added a milestones object to the Listing All Calls and Retrieving a Single Call endpoints. { error: 'You must have at least one active company.' The link returned does not expire in 24 hours but this does not guarantee the link will be good forever. Note: fields marked with * must be selected to be visible in the response payload as they are not part of the default set of fields. Each number you replace will be automatically replaced with the same type of tracking number within the same area code. call_type: first_call, missed, voicemails, inbound, or outbound, answer_status: answered, missed, or voicemail, lead_status: good_lead, not_a_lead, or not_scored. Text message webhooks sent after a text message is sent. Creates a new Company under your Account. CallRail Pricing and Services. request what kind of phone number(s) you would like to use for the tracker. ", '{ Should be one of. The above command returns JSON structured like this: This endpoint updates a single user object in the target account. These fields include. "whisper_message": "Call from My Billboard", The options you can provide are as follows: Request a phone number local to a given business phone number. See Retrieving a Single Call for details. This field accepts an array of cookie names. The date and time the Tracker was created in UTC (ISO 8601 format). A Whisper Message is a short message that plays to the call recipient before the call is connected. Each integration can have a single associated integration trigger. If hourly or daily data is needed for a longer time period, the query must be broken into multiple requests. Indicates whether this is the first form submitted from a person. Whether or not the call is the callers first call to this company. }', "https://api.callrail.com/v3/a/{account_id}/caller_ids.json", "https://api.callrail.com/v3/a/{account_id}/calls/{call_id}/page_views.json?time_zone=America/Los_Angeles", "https://www.grandsymphonyresort.com/available-suites/", "https://www.grandsymphonyresort.com/book-now/", "https://www.grandsymphonyresort.com/things-to-do", "https://www.grandsymphonyresort.com/attractions/", "https://www.grandsymphonyresort.com/?utm_source=google&utm_medium=cpc&utm_campaign=Non-Brand&matchtype=b&device=c&position=1t1&keyword=%2Bvacation%20%2Bresort%20%2Brelax&gclid=DjwKCBjwcdbLBRALEiwFn8pA5QgnviLjpiYy9fY3hcwHxrpIhUj7WbkYGFDhVy-LL2WA9HsQ_KcA_RoCpPgQAvD_BwE", "https://api.callrail.com/v3/a/{account_id}/summary_emails", '{ This endpoint supports Pagination, Sorting, and Searching. Indicates the user to receive these notifications. The phone number of the person or business who answered the call from the dialed tracking number. What I am extremely happy to share is that in May of 2021, the FDA approved the 18 F-PyL PET PSMA technology, now known as PYLARIFY.. "/> The call routing complete webhook will contain more information than the pre-call webhook, and can be used to supplement information displayed to users handling a call while it is ongoing. (ex. The phone number should be located in the provided area code. The above command initiates an outbound phone call between a customer and a business. An ID indicating which company the tracker belongs to. The phone number of the customer, formatted for display. Destination Number - The destination number is where the phone will ring when customers dial your tracking number. This integration provides call tracking and analytics software that syncs call and text message activity with HubSpot. If provided, only return calls to tracking numbers belonging to this company. Keyword (Session) Tracker - Session trackers serve one number from a pool of tracking numbers to website visitors, allowing you to associate calls to individual visitors. You can also see the keywords they searched for before arriving via search engine, as well as their browsing history on your site. }', "https://api.callrail.com/v3/a/{account_id}/notifications.json", "All Calls and All Texts for Katherine's Ice Cream", "All Calls and All Texts for Google Organic", '{ When a visitor navigates to your website through one of the sources youre tracking, CallRails JavaScript code will detect the phone numbers on your web page and swap them with the correct tracking number. This endpoint supports Pagination, Sorting, Filtering, and Field Selection. ), How many objects to return per page to return (The default is 100. A single company in CallRail can have one of each integration type. The telephone number (in e.164 format) of the Outbound Caller ID object. Currently the only types that can be created via the API are Webhooks and 'Custom integrations. Go into settings -> integrations -> select the CallRai l Integration. When this attribute is present, swap.js will ignore any content inside of that element or its children. Will return a list of company objects in the target account, where the companies are disabled companies. When successful, the HTTP response code will indicate 201 Created. One of active, disabled, pending, or failed. Updates the name of the lead associated with the call. Because the underlying file may move in the future, the permanent reference to this recording is this API endpoint itself. "time_zone": "America/New_York" This endpoint initiates an outbound call from the target account. "customer_phone_number": "+14044442233", Its been replaced, see. This endpoint supports Pagination and Sorting. single-page applications, where a templating engine controls the DOM and would otherwise replace To remove a user from one or more companies, only include company IDs the user should be able to access. An object describing the attribution data associated with the leads milestones. The name of the campaign the form submission belongs to. The name or phone number of the customer as reported by Caller ID, formatted for display.
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