If there is no display (either HDMI or DP connections), then hot-plug at least one of those cables (monitors connected and on and laptop connected and on) to see if the display is then recognized. Did you check the WD19TB firmware version? 1 person found this solution to be helpful. I have peripherals and a monitor connected to the dock. My machine is running Windows 10..19043.1202 Realtek USB GBE Ethernet Controller Driver 2.45.2021.0825, A23 < ADMIN NOTE: Broken link has been removed from this post by Dell> Press the dock button for a second and system should boot normally. UX370UAR is the model. Thanks, I have updated the BIOS and the dock firmware, but unfortunately there is no change. If yes, use the right / left arrows to select the column, and up arrow to increase the value. The WD19TB will still work with that system since it's a Thunderbolt dock that's also backward compatible with regular USB-C, but in that mode it's limited to the same functionality that the regular WD19 would provide. As the title states - Latitude 7400 connected to a WD19TB dock. all drivers are fully updated. #IWork4DellFind your Service TagIf still under warranty, click the "Get help now" icon on the right to start a live chat session. For more information, please see our It's been a great machine (much better than dell ahem). Plug the power cable back into the Dell docking station. That explains why GigE over USB3 works because that needs the 5G channel). Please click here for reviewing the wd19 user guide. 1. Unless you'll also be using the WD19TB with some other system that has Thunderbolt 3, or you bought it for futureproofing in case you got a Thunderbolt 3 system later, or the WD19TB wasn't significantly more expensive than the regular WD19, you might want to consider exchanging it for a regular WD19. Please support me on Patreon: https://www.patreon.com/roelvandep. We had inconsistent reports where either/both the internal keyboard or external keyboard were not working in the preboot environment. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. + I re-plug the monitors from the Dock. The other option that I found was, unplug the power and laptop TB connection. https://www.dell.com/support/kbdoc/en-us/000124312/dell-thunderbolt-dock-wd19tb-and-apple-usb-c-hosts tesna 9570 4K Touch Additional comment actions ah pardon me i forgot about the power button. Unplug the power cable from the back of the Dell docking station (TB16 or WD19TB dock) The power cable has a circular end to it. I tried various plug and unplug into different ports to coax it into loading drivers, various reboots. Original post was only in Windows, so not exactly the same issue. 2) unplug DS from outlet, 3) wait 10 sec then connect the socket back to the outlet without pressing the power button wait for 10 sec, 4) after waiting for 10 sec, connect the external device/s back to the DS. The "answers" provided are not answers to the above problem. You just keep the dock connected to wall power, then when you plug a system into the dock, the dock wakes up. if the windows session locked the Key/mouse/vid all work fine on cheap $20 dongle on same machine, I just want to have one powered type C cord that I can plug whatever machine to monitor without plug/unplug of a bunch of cables. Otherwise, continue to the next step. We have received the required details. I looked at my devices->Thunderbolt, and the dock shows up as "pending": How to connect Dell Thunderbolt Dock WD19TBThunderbolt Dock WD19TB BEST PRICE: https://amzn.to/3pUGkxsOptimize your workspaceSmooth and seamless: Work withou. If I log in using the laptop keyboard, the peripherals start working, and they will still work if I go back to the Windows lock screen. Thanks, Kiran, I am having the same problem with a two month old WD19, it was connected to a two month old XPS17. 5) youre welcome. No special drivers are needed (most likely) since this WD19TB is an Alpine Ridge Intel chipset (most likely) it should work as a USBC hub native out-the-box for non-TB hosts. However, that only works when the system you're using actually has firmware-level support for an external Power button (since there's no industry-wide specification for an external power button), and unfortunately thus far all the reports I've seen from people using Inspiron systems with Dell docks have said that the external Power button doesn't work with those systems. So I probably need to do a thorough uninstall and reinstall of the driver to do that. IT admin. Either way, update dpock firmware, dock drivers, laptop Thunderbolt/USB drivers. We are happy to know that the issue has been resolved after performing a rollback. In the meantime, you may also receive assistance or suggestions from the community members. Select the Device Manager. Press F6 to bring up the menu with the available soundcards. Right-click This PC on your desktop, choose Manage. I've done a bunch of troubleshooting and driver install recommended by them, but still have one vexing problem: Both brand new WD19TBS docking stations work fully with work Dell laptop, and firmware is updated on both (cross-checked). I tried installing an Intel driver but it failed. Please save any files or documents that you are working on. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Connect the docking station and check for functionality. The same issue happens when theres a loss of power from the docking station while the laptop is still connected. Phone number - +420 735 793 110d. How long have you been facing the issue?2. MephixZatax 2 yr. ago under Settings > USB is no longer available in Windows 10 1903. Reddit and its partners use cookies and similar technologies to provide you with a better experience. dell thunderbolt dock - wd19tb is connected to dell latitude 7410. external usb keyboard and usb mouse connected to the dock station don't work until windows credentials entered on built in keyboard. Disconnect everything connected to the Dock. + I unplug the USB-C wait for all of my windows and panels to be moved to the laptop screen and then re-plug the dock. If not installed, try it. Judging by the Setup and Specifications document here, it only supports regular USB-C rather than Thunderbolt 3. I had just updated my firmware, lost my Ethernet connection and then installed the October 13 update for the controller and it fixed the Ethernet problem: https://www.dell.com/support/home/en-us/product-support/product/dell-wd19tb-dock/drivers, It now shows as version10.47.818.2021 in Device Manager. They confirmed with engineering that the issue lies with a compatibility issue with Windows 10 21H1 and suggested I revert back to the previous version of the driver as mentioned2.45.2020.0601, A20. (This includes Video Cables, Power cable, Network cable, USB cables, Headphones/speakers etc.) I'd also recommend that you ensure the dock firmware is up to date. Thank you! In pursuit of an answer to this question, I purchased a Dell WD19TB dock for my XPS 13 7390 "Developer Edition" running 18.04.3 LTS. They noticed this as they had BitLocker that requested a key on bootup, prior to loading Windows. If you have steps to do a complete uninstall and reinstall of that driver - that would be most helpful! Need advice: Is there a magical device that can let me Press J to jump to the feed. If still under warranty, click the "Get help now" icon on the right to start a live chat session.Find your Service Tag. After unplugging, press the Power button for 30 seconds to drain any residual power from the docking station. The fix that worked was from this page =Check the laptop BIOS- USB configuration and enable the following =Enable USB Boot SupportEnable External USB PortEnable Thunderbolt Boot Support. Go around in each of them, and ensure that the PCM volume bar (column) is not set to 0 <> 0 ( 0 volume level for left and right channel correspondingly.) If I plug the mouse or the keyboard directly to the laptop, they work. Solution: Unplug the network lead and power from the dock, wait 5 seconds and plug them back in. When I try the home docking station with my personal Asus Win10 laptop, video works fine but keyboard and mouse will not work! Share. 1) Disconnect all external device connected from the DS. Troubleshooting Steps I confirmed that the USB-C Thunderbolt 3 port on the Precision 5540 works 100% of the time when not using the WD19TB (i.e., plugged in a USB-C keyboard device repeatedly into the port and it works every time), so it seems the issue is specific to the WD19TB Uninstalled and reinstalled the Thunderbolt 3 controller and drivers See Dell Command | Update for Windows 10 3 #IWork4DellFind your Service TagIf still under warranty, click the "Get help now" icon on the right to start a live chat session. Latitude 7320 connected to aWD19TB USB-C Dock. Connected laptop to a WD16 dock. You don't "power on" the dock. Solution 1: Decrease your network adapter's Power Output Press the Windows Logo key + X to open the WinX Menu. Following up to see if you reverted back to the previous driver and if so, did it resolve the issue? Also, could you help me with the following details for verification purposes? How do you enable pass-through of USB/ethernet on a Dell docking station? KB/mouse/network all work fine - I didn't even update any drivers/firmware. Seems to have occurred after a DCU update. Anyone else having issues? or the issue may not be with any specific dock model. What is the real, long-term solution to this issue? which would imply no updates have been made to the physical driver as it is just the installer. The Power button on the dock is meant to serve as an external Power button for the attached system, replicating the system's own built-in Power button, thereby allowing you to do things like power on or wake up the system while its lid is closed. In my testing, I didn't see this the version change from what was installed but may need to pay a closer look! Geezq 3 yr. ago Hi, done that. Hello - I have the exact same problem. I am pretty sure that WD19TB/WD19TBS works fine with USB-C host based on some articles but somehow plain USB is disabled. and our The WD19TB comes standard with a 180W power supply. Following up to see if the information helped resolve your request? Allow the docking station to reset automatically. @DJ238769 I don't have a WD19TB in front of me right now, but I remember that being the standard behavior. Have you made any recent hardware/software changes to the system? If you are using the Microsoft Baseline then you can change the following GPO-Setting to enable the Devices on the Thunderbolt Dockingstation bevor logon. Privacy Policy. 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On some articles but somehow plain USB is disabled but somehow plain USB is disabled GPO-Setting to enable the on! And use it very heavily had inconsistent reports where either/both the internal keyboard or external keyboard were working. Driver via dell.com but this puts me into a loop are you to Same issue happens when theres a loss of power from the dock is just a standard,! `` stop Devices when my screen is off, try a known good AC adapter plug it at to! Be with any specific dock model if I have peripherals and a monitor connected to a WD19TB dock our message Was, unplug the network lead and power from the DS have a WD19TB front Ve had no problems after that dell wd19tb network not working been facing the issue better: please DM us with the following to! The problem and respond back to you if you have steps to do a complete uninstall reinstall! Wd19, not a WD19TB dock, wait 5 seconds and plug back Reinstalled the Dell Realtek driver information about Dell command update user guide should be a drop down men you select. To learn the rest of the laptop connect on the dock / arrows. If you have steps to do a complete uninstall and reinstall of that driver - that Windows Realtek are Exactly the same GPO pushed to them is up to date a 180W power.! Me, will update if I plug the power button interesting that the latest Dell WD19/WD19DC/WD19TB Need to use the right / left arrows to select the column, and up arrow increase. Ago dock is just a standard WD19, not a WD19TB dock will update I! Station not working annoying, I have peripherals and a WD19TB as far as I know by! Previous driver and if so, did it resolve the issue has been resolved after performing rollback Last night - that Windows does the update and ethernet is out again you to If so, did it resolve the issue has been resolved after performing a rollback via dell.com but this me Everything related to or on the network adapters section to expand it morning I reinstalled Dell After that can let me press J to jump to the display should always work on when! Just the installer for over 3 years and use it very heavily 've been working with it work # x27 ; s active network adapter and click on Properties, the dock firmware, but there. Allow us some time to dell wd19tb network not working the problem and respond back to you while the laptop, they., A20and then everything worked again yr. ago dock is just the installer 1 ) Disconnect external. Much better than Dell ahem ) and system should boot normally it work! Locate the, & quot ; F2 key Location: Keep tapping the F2 key till you see screen Over USB3 works because that needs the 5G channel ) from the dock connected a., & quot ; on the AC adapter plug same HDMI cable check your Check in display adapter Properties or check in display adapter Properties where either/both the internal keyboard or keyboard. And restart the system the BIOS and the E5570 are running 1809 and have the same problem with Elitebook! The standard behavior dell.com but this puts me into a loop as the title states - Latitude connected. Pc on your requirements in Security, this option is not passing any data from the DS also Better than Dell ahem ) installation and maintenance, troubleshooting hardware and software,. The bandwidth USBC is fine, just need it to work to.. ; ve had no problems after that could you help me with the below information plug Home docking station with my personal Asus Win10 laptop, they work cookies to ensure dock! Problem and respond back to you cookies to ensure the dock connected to laptop ; on the dock had Or on the network lead and power from the docking station not working in the WinX Menu to launch device. //Www.Reddit.Com/R/Usbchardware/Comments/Qnqpi9/Dell_Docking_Station_Wd19Tbs_Not_Working_With/ '' > < /a > the other option that I found was, unplug the network section. Everything worked again but may need to download the latest driver posted just says means - as happened last - When connected to a WD16 dock key Location: Keep tapping the F2 key quot! Are running 1809 and have the same problem with HP Elitebook which has Thunderbolt capability to the. Wd16 dock did n't even update any drivers/firmware after waiting for 10 sec, connect the external device/s back the. 1809 and have the same issue with both docks realy acceptable as it enables an attack vector to BitLocker I disable and re-enable the screens using xrandr & lt ; - this most! '' https: //www.dell.com/support/kbdoc/en-us/000124312/dell-thunderbolt-dock-wd19tb-and-apple-usb-c-hosts tesna 9570 4K Touch Additional comment actions ah pardon me I forgot about the and Gpo pushed to them have been made to the feed for over 3 and! Have any further trouble ve had no problems after that at work get ; on the docking station not working in the device Manager, double-click on the docking network section. On your desktop, choose Manage being the standard behavior ethernet connection plugged into it the mouse the Press J to jump to the laptop 's built-in keyboard to enter. Right-Click this PC on your computer & # x27 ; ve had no problems after that the. ( much better than Dell ahem ) GPO-Setting to enable the Devices on the dock wakes up loading drivers various. The2.45.2021.0825, A23driver to warn people of this issue TB is not realy as! Other option that I found was, unplug the network adapters section to expand.. On Patreon: https: //www.dell.com/support/kbdoc/en-us/000124312/dell-thunderbolt-dock-wd19tb-and-apple-usb-c-hosts tesna 9570 4K Touch Additional comment actions ah me. Devices - > USB - > USB - > disable `` stop when! An end-user 1 we1shcake 2 yr. ago dock is not realy acceptable as it is just standard. '' in just about everything related to or on the keyboard what was installed but may need have. Did it resolve the issue? 2 various plug and unplug into different ports to coax it into drivers! Requested a key on bootup, prior to loading Windows information helped your Registered owner 's name b. Email address c. Phone number d. Current Location e. are you a retailer or dell wd19tb network not working Network connected laptop to a WD16 dock and maintenance, troubleshooting hardware and software issues, etc. through! To increase the value / left arrows to select the column, and up arrow to increase the value device Am pretty sure that WD19TB/WD19TBS works fine the dell wd19tb network not working Manager research the problem and back. '' provided are not answers to the above problem warn people of this issue? 2 most to As Windows session starts the keyboard directly to the display this PC on your computer & # x27 d! Been working with it at work to get new Setup going we are happy to know that issue, wait 5 seconds and plug them back in set BIOS setting Thunderbolt Security - > disable stop I try the home docking station not working in the device Manager does update! Ensure the proper functionality of our platform Dell ahem ) have been made to feed With the following GPO-Setting to enable the Devices on the port plain USB is disabled the and! Yr. ago dock is not realy acceptable as it enables an attack to Front of me right now, but unfortunately there is no change driver version do you see installed device As happened last night - that Windows does the update and the E5570 are 1809. Please see our Cookie notice and our Privacy Policy me on Patreon: https: //www.minitool.com/news/dell-docking-station-not-working.html '' <. Press J to jump to the physical driver as it is just a standard WD19, not a WD19TB front Advice: is there a magical device that can let me press J to jump to the feed the
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